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Brilliant Org

Brilliant Org Reviews

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What is your customer experience with Brilliant Org?

Brilliant Org Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Brilliant Org has a 1.8 star rating from 32 reviews; 40% would recommend. Consumers report high price levels and frequent requests for refunds, with widespread dissatisfaction about exchange, refund and cancellation policies.

Key Takeaways for Future Customers

  • Free trial may auto-convert to an expensive subscription; check renewal terms.
  • Many customer complaints request refunds after unexpected charges.
  • Support is often unresponsive; cancellation and account recovery can be difficult.

Negative Feedback / Risk Areas

  • Recurring reports of unauthorized charges and billing after cancellation.
  • Poor customer service response and delayed or denied refunds.
  • Confusing auto payment and subscription practices leading to overcharges.

Positive Feedback

Reviewers note attractive teaser videos, easy registration, and strong content when access works.

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Media from reviews

Brilliant Org - Taken money but don't have account
Brilliant Org - Taken money but don't have account - Image 2Brilliant Org - Payment issueBrilliant Org - Payment issue - Image 2Brilliant Org - Payment issue - Image 3Brilliant Org - Payment issue - Image 4Brilliant Org - I cannot log in brilliant app
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Tamekia H Eel

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Taken money but don't have account

Brilliant Org - Taken money but don't have account
Brilliant Org - Taken money but don't have account - Image 2

I am emailing you guys because money was taken out of my account for something that I did not purchase. I dont know what brilliant.org is and I dont even have a subscription nor do I have this downloaded on my phone $209 was taken out of my account. In the photo you will see I do not even have this app downloaded.

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1 comment
Brilliant S

Hi! We'd love to take a closer look here – could you please reach out to support@brilliant.org and share your account information so that we can look into this? Thanks!

Henry A Sfb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Southbridge, Massachusetts

Ignorant and never addressed any issue telling me I have to wait 24-48 hours to speak to a representative.

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AI Highlights
  • - I was told a rep would check my case in 24–48 hours.
  • - I did not purchase Brilliant or subscribe; refund $140.99.
  • - Apple says the case is pending.

I called to resolve an issue and I did not get help. I was simply told that it was 24 to 48 hours to get help a representative to check my case and I need the money ASAP.

I did not make the purchase for Brilliant nor did I subscribe so I would like the $140.99 back please and thank you.

Ive already called Apple and they cannot dispute the case because its now pending so please return to my message as soon as possible. Thank you.

User's recommendation: Simply make a help line that connects humans to other humans

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1 comment
Isola Zcr

Hey Henry - we can definitely help with this, but I'm having trouble finding your email. Can you email us at support@***.org with the subject line "Henry A Sfb"? Thanks!

Abdur W

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

Refund

I dont want this subscription, I was only wanting the trial. I need my refund for 140 dollars taken out of my account

Loss:
$140

Preferred solution: Full refund

View full review
1 comment
Brilliant S

When a trial begins, the conversion date and pricing are shared at sign-up, and reminder emails are generally sent before the trial ends. If the subscription isn’t canceled before that date, it moves to a paid plan automatically. If you contact us at support@***.org, we’ll be glad to review your account and help from there!

Vance Apx
map-marker Hayes, Hillingdon

Racket over unwanted subscription

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AI Highlights
  • - No record of subscribing; £106 charged.
  • - I requested a refund after the charge.
  • - They claim a reminder email was sent; I did not receive it.

I have no record of subscribing to Brilliant.org at all. They have claimed £106 without notification from my account.

I have asked for a refund.

They claim that they sent a reminder email which I categorically DID NOT receive. Really disappointed with lack of transparency, lack of customer service and blanket email responses.

User's recommendation: Do not subscribe to this company

View full review
Andrzej S Qsv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Extremely Disappointed – Unauthorized Charge and No Real Support

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AI Highlights
  • - I canceled my free trial but was charged PLN 383.64 on July 27, 2025.
  • - Support sent a reply to manage my subscription; no real answer yet.
Updated by user Jul 28, 2025

I am extremely disappointed with Brilliant’s customer service. There was no real effort to investigate my case or assist me in any way.The lack of communication and support feels disrespectful and careless, especially considering that this amount is a huge financial burden for me. I expected at least some willingness to help, but Brilliant’s support has proven to be unprofessional and untrustworthy.

Updated by user Jul 28, 2025

Update: Support is a Joke – They Don’t Care About CustomersAfter my first review, I reached out to Brilliant again, hoping for a real response. Instead, I got the same copy-paste automatic message telling me to manage my subscription through their website.

This is insulting and disrespectful when they’ve already taken PLN 383.64 (around 106 USD) from me for a subscription I cancelled!Their support feels like a mockery of customers – there is zero real assistance, no effort to understand the issue, just robotic replies that don’t solve anything.

It’s as if they don’t care about the fact that they charged me without permission.I will keep this review negative and updated until they show at least a basic level of professionalism and return my money. For now, I warn everyone: don’t trust Brilliant’s “support,” because it’s practically nonexistent.

Original review Jul 27, 2025
I am extremely disappointed with Brilliant. I signed up for a free trial and cancelled my subscription well before it ended, yet I was still charged PLN 383.64 today (July 27, 2025).
I contacted support immediately, but all I received was an automatic, meaningless response directing me to manage my subscription which is completely useless when the money has already been taken!

I have been waiting the entire day for a real answer, and there has been no response from anyone at Brilliant.
This is unacceptable.

I demand an immediate refund. My review will not be changed until this issue is resolved and my money is returned.
Loss:
$106

Preferred solution: Full refund

User's recommendation: Beware of their so-called “free trial,” especially if you sign up directly on their website. It’s a dangerous option because even after cancellation, they can still charge you. If you really want to try Brilliant, do it only through Apple App Store or Google Play, where you have better control over subscriptions and refunds.

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Marne Amr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I've payed £100 for no reason

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AI Highlights
  • - Signed up for a free trial, then charged for premium.
  • - Refund requests are unanswered after a charge meant for this week's rent.

They made me sign up for a free trail and it ended but then they made me pay for premium which was so expensive and now when I'm contacting them for a refund they aren't responding the money that they took out of my account was supposed to be for this week's rent as I am an estranged student and am 16 I'm now worried I will probs get evicted because I do not have enough money for this week's rent

User's recommendation: Don't sign up for it it's a a scam

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Bailey N Qup

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I agreed to a trial, and without my knowledge or consent, brilliant withdrew $230 from my account.

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AI Highlights
  • - The app looked fun and I tried a trial run.
  • - Brilliant billed me $230 without my consent.
  • - I want a refund.

The app looked fun, and I agreed to a trial run for a few days. Normally, when I do this with other apps, I get a notification that my trial is nearly up, and if I want to continue, I need to upgrade my plan.

Not with Brilliant.

They billed me $230 without my consent. I want a refund.

User's recommendation: Don't trial this app. It's a scam. If you can afford premium, then go for it. Just be careful. The trial is a lie, and you'll unknowingly pay for premium like I did.

View full review
Bailey N Qup

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Raton, New Mexico

Refund

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I agreed to a trial run of the brilliant app, and without my knowledge or consent, I was billed $230. I want a refund right now. This is unacceptable.

Loss:
$230
Pros:
  • Learning was fun and challenging made me think for a few minutes before answering the questions
Cons:
  • If you select the trial like i did you wont be notified that its nearly over brilliant thought i wanted a year membership i did not and without my knowledge or consent stole two hundred and thirty dollars from me

Preferred solution: Full refund

User's recommendation: Don't get the trial. I did, and brilliant billed me $230 without my consent. It's ***

View full review
Lee J Rtl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Left my bank account overdrawn

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AI Highlights
  • - Over £130 was charged, leaving me overdrafted.
  • - I signed up for a monthly payment service to learn and am asking for a refund due to health issues.

Hi, you've taken over £130 from my account, and it has left me overdrawn. As far as I was concerned, I signed up to learn on a monthly payment service. Please send me my money back, as it was all I had, as I'm currently not working due to health issues, hence the reason I am trying to train my mind to do work that is not so physical.

Loss:
$130

Preferred solution: Price reduction

View full review
Nuriddin Y

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Halifax, Nova Scotia

Payment issue

AI Highlights
  • - Charged $156 annually for Brilliant, plus $179.40 last year.
  • - I never used it; maybe someone else uses my name—please cancel and refund.
Brilliant Org - Payment issue
Brilliant Org - Payment issue - Image 2
Brilliant Org - Payment issue - Image 3
Brilliant Org - Payment issue - Image 4

I saw I was subscribed to Brilliant, and I was charged annually, which is $156. I also was charged for last year, and it was $179.40.

I have no idea what Brilliant is. I never used it before, or someone else is using it under my name. I want to cancel my subscription and get my money back. I am currently unemployed, and you took my last money.

Now, I am in debt. Please give me my refund; I really need my money back. I think it is not fair to pay for something you never use or don't know about.

I am leaving my Uzbek phone number. My Canadian phone number is currently switched off.

Loss:
$335

Preferred solution: Full refund

User's recommendation: I think you guys have to inform the costumers about. I wouldn’t know I was charged for subscription if i didn’t check my bank account.

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Taymond S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I can’t contact support by email, phone, or any other means

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AI Highlights
  • - Brilliant.org account raymond080851@***.com; charged £84.
  • - Cannot log in; password reset emails not received.
  • - Support: refund request; no reply.

I have a brilliant.org account under raymond080851@***.com, which I opened a year ago when I was a college lecturer, which I am not now. I totally overlooked my subscription and cancellation and was charged £84 two days ago.

I wanted to plead my case for repayment and emailed support, who advised me to register for repayment on support under raymond080851@***.com. I can't log onto my account and have attempted twice to reset my password, and neither have sent me the reset link to my email. So I have written to support explaining this yesterday without response, leaving me unable to plead my refund case nor cancel my account.

Please, please advise ASAP. Thanks in anticipation.

User's recommendation: Haven’t got any.

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Diana J Vdi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Raton, New Mexico

Cancelled account

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AI Highlights
  • - Account cancelled, but money was taken later.
  • - A large sum was withdrawn a year later.
  • - I contacted my bank's fraud dept and want a refund.

Do not recommend! I cancelled my account, but money was taken out of my bank.

I demand my money back! I have contacted my bank's fraud department. I was using it for one month, then closed the account.

A YEAR later, a large sum was taken out of my bank account. I followed their own advice on how to deactivate an account.

Loss:
$100
Pros:
  • Easy registration
Cons:
  • Even if account deactivated will steal your money years later

Preferred solution: Full refund

User's recommendation: Do not reccomend

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Deonte Tqm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel charge

No one answers the phone! I did not order this why am I being billed for it? I feel like Im being scammed.

User's recommendation: Seems like a scam

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doretha w Djw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

To close my account

AI Highlights
  • - Please don't try again to access my account for payment.
  • - You will not receive any payment from Doretha Winston; I don't know how you got my information.

Don't need this. I don't know how you got my information, but please don't try again to go in my account for payment.

You will not be receiving any payment from Doretha Winston. Like I just told you, I don't know where you come from or how you got my information.

User's recommendation: None don't have what you do at all

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Rodney P Ocs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They didn't let me speak to a customer service representative.

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I'm calling for a refund to an account I deleted. The account was for learning to improve my math skills.

User's recommendation: Make a live representative available.

View full review
jainil p Uvy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kota Blitar, East Java

They charge money even after we cancel the subcription before the trial.

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AI Highlights
  • - They charge after cancellation and take a full year's payment.
  • - The cancel button does not respond when clicked.

The company is totally committing fraud; they are charging customers even after they cancel their subscription. They are taking a whole year's worth of money for no reason.

I cannot even think of a company that does this, but it's like their cancel button doesn't do anything at all. Even though we click the cancel button, it doesn't give any response.

Loss:
$129
Pros:
  • There are no pros
Cons:
  • Scam website

Preferred solution: Full refund

User's recommendation: Don't even dare to give real credit card number for the trial period.

View full review

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